Returns & Exchange Policy

At VirtualSmoke we value our customers' satisfaction and aim to provide high-quality products and exceptional customer service. We understand that occasionally, you may need to return a disposable vape product. We evaluate returns and exchanges on a case-by-case basis to ensure a smooth return process. Please review our return policy below.

• a. The product is unopened and in its original packaging within a 5-day period from the date of delivery.
• b. The disposable vape is malfunctioning within a 3-day period from the date of delivery.

To initiate a return, please contact our customer support.

We will provide you with instructions on how to return the product and the shipping address, if applicable.

For unopened products, once we receive and inspect the returned item, we will issue a refund to the original payment method.

For malfunctioning products, we offer the choice of a replacement product or a refund to the original payment method, at your discretion.

Customers are responsible for return shipping costs, unless the return is due to a mistake on our part or a malfunctioning product within the 3-day period.

We aim to process returns within 5-7 business days after receiving the returned product. Refunds may take additional time to reflect in your account, depending on your payment method and financial institution.

Virtual Smoke reserves the right to update or modify this return policy at any time. Please refer to our website or contact our customer support team for the most up-to-date information.

By making a purchase from VirtualSmoke, you acknowledge that you have read and understood our return policy and agree to abide by its terms and conditions.